Refund policy
NO RETURNS ON COSMETIC PRODUCTS
For hygiene and safety reasons, we do not accept returns on any cosmetic products. This applies to all lipsticks, lip glosses, eyeshadows, concealers, powders, lashes, and brushes.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged product or the wrong item, contact us within 48 hours:
- Email: huesandtonesza@gmail.com
- Phone: +27 81 412 9091
Include your order number and photos. We will arrange a replacement or refund at no cost.
ORDER CANCELLATIONS
Orders can be cancelled within 2 hours of placement. Email huesandtonesza@gmail.com with your order number.